Optum Bank Phone Numbers and Emails

Toll-Free Number:

  • (877) 620-6194
Send Message

Customer Service:

  • (866) 343-8902
    For Question About COBRA
  • (844) 553-7130
    For Question About HealthSafe ID
  • (877) 370-5329
    For Question About Prepaid Card
  • (866) 988-2006
    For Questions About Optum Bank Solutions
  • (855) 893-2300
    Medicare Advantage Medical Savings Accounts (MSA)
  • (877) 470-1771
  • (866) 234-8913
    Optum Bank HSA
  • (877) 298-2322
    Retiree Reimbursement Account (RRA)
  • (877) 462-5039
    UHC Members CERA Product
  • (877) 298-2305
    UnitedHealthcare RRA
  • (866) 257-3383
    Wealth Management
  • (800) 243-5543
  • (866) 309-8550
  • (800) 791-9361
  • (888) 445-8745

Accounting/ Billing:

  • (866) 301-6681
  • (844) 326-7967

Optum Bank Emails:

Accounting/ Billing
For Question About Transportation or CERA Benefits
Customer Service
For Questions About Optum Bank Solutions, Optum Bank-MyCDH
DMCA Inquiries
Reporting a Vulnerability
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(877) 620-6194
Total calls: 57 Issues resolved: 4 Last call: Feb 12, 2024

What Is the Optum Bank Customer Service Phone Number?

Contact Optum Bank customer service at 877- 462-5039 with questions about CERA transportation benefits, while the support number for the other types of transportation and health reimbursement account is 800-243-5543. Call 866-343-8902 for Optum Bank support assistance on COBRA issues and help on Health savings accounts can be 24/7 at 877- 470-1771. Contact Optum Bank at 877- 620-6194 to find assistance on payment details or 877- 298-2322 to get more information about the retiree reimbursement account.
Opening the Optum Bank website, you may find the bulk of the other telephone numbers. The holding period on the lines is short, as the types of problems are divided among different customer care specialists.

What Are Optum Bank Business Hours?

Some questions, like CERA Transportation Benefits and account-related, can be addressed 24/7, while assistance on COBRA and health plan support via the Optum Bank customer service phone is on the line Monday through Friday from 7 am. to 6 pm. You may get assistance on retiree reimbursement accounts Monday through Friday from 7 am. to 7 pm CST.
Optum Bank email or online chat requests can be written 24/7, but specialists consider them during working hours. The Optum Bank live chat is on the line 24/7, which makes it an alternative to the other communication methods. Some national holidays are weekends for the Optum Bank contact specialists.

What Is the Optum Bank Corporate Office Address?

The Optum Bank address is 12921 S Vista Station Blvd Ste 200 Draper, UT, 84020-2377, United States. Optum Bank headquarters is located at the indicated address. To correspond with the support team, use P.O. Box 271629 Salt Lake City, Utah 84127-1629. The headquarters address works for different corporate issues, so the second location should be used for letters.

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Contact Information

Optum Bank Website:

Optum Bank Help Center:

Corporate Office Address:

Optum Inc.
2525 Lake Park Blvd
Salt Lake City, Utah 84120
United States

Other Info (opening hours):


Monday - Friday: 7:00am - 6:00pm (Central Time)

Mailing Addresses:

DMCA Registered Agent

9900 Bren Road East,

Minnetonka, MN 55343

General Correspondence

P.O. Box 271629

Salt Lake City, UT 84127-1629

HSA Check

P.O. Box 60099

Newark, NJ 07101-8052

More contact details

Optum Bank Rating Based on 11 Reviews

Rating details

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Discounts and Special Offers
Value for money

Rating stats

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How Good is Optum Bank's Customer Service?

Tessica Dtw
Tessica Dtw
Feels Disappointed | Jan 10, 2024

Awful in terms of its service and the substantive issue. On at least three occasions I was told an upper-level supervisor would call me back and address the problem and no one ever called me back!

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Randy S Zze
Randy S Zze
Feels Satisfied | Feb 24, 2023

Went well hopefully we've handled the issue. This was my 3rd call.

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Summary of Optum Bank Customer Service Calls

01:19 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Optum Bank?

Account Question:

  • “HSA account”
  • “Improper fees taken from my account”
  • “Reset password”

Cards Question:

  • “To get my new optum FSA card”
  • “Need card”
  • “Card not working”

Payments and Charges Question:

  • “Reimbursement”
  • “Pay bill”
  • “Fraud alert”

Request for Information Question:

  • “Information on a HSA account”
  • “Representative”
  • “Question about account”

Return/ Replace Question:

  • “Return a product”
  • “Never Got replacement check”
  • “Replacement card”

Activation/ Cancellation Question:

  • “Activation problems”
  • “To cancel”

Shipping and Delivery Question:

  • “About i have not got my card in the mail”

Staff Question:

  • “Customer service”

Employment Question:

  • “To retrieve my 1099 that I had for my HSA”

Refund Question:

  • “Refund fraud money withdrawn from HSA account”

Other Question:

  • “To get my funds sent to my bank”
  • “Business”
  • “Taxes”

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